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Faq's

Who runs VanHalenStore.com?
This website is owned and operated by the publisher and staff of The Inside, an all-Van Halen magazine published from 1995 to 2000. We started selling Official Van Halen merchandise in the summer of 1994, and we were one of the very first companies to have an online store, way back in 1995! We have been working with Van Halen and their management for 20 years. Their management has used some of our ideas in making Official merchandise, and they printed our website address in the liner notes of two of their albums. We've been interviewed on the DVD documentary, The Van Halen Story: The Early Years. We've interviewed band members several times for The Inside magazine, and visited their "5150" recording studio multiple times. Naturally, we are huge VH fans!

Does Van Halen make money from VanHalenStore.com?
Of course. Van Halen, EVH, Chickenfoot and Cabo Wabo all receive royalties from their licensed distributors for all the officially licensed merchandise that we have for sale.

What was The Inside magazine?
The Inside is an all-Van Halen full color, glossy magazine published by the staff of VanHalenStore.com from 1995 - 2000. Each issue is packed cover to cover with never-before-seen photos, exclusive interviews, and little known info on the Mighty Van Halen! Thousands of people subscribed to it from all over the world, and music stores carried it too. It was, for a few years, Van Halen's official magazine, promoted inside Van Halen's CD liner notes and sold on tour. After the 16th issue of The Inside was published, we stopped producing the magazine and now run VanHalenStore.com, as well as the Van Halen News Desk. Most back issues of the magazine are available here.

Do you have a catalog available?
Our website is our catalog. We stopped publishing paper catalogs about 15 years ago, since we regularly sell out of items and often add items to our store. Our website is always up-to-date, whereas printed catalogs would be constantly out-of-date.

Do you have a Retail Store?
No, we are online only. All orders must be placed either on our secure website or phoned in at (623) 266-3955.

Do I have to pay sales tax on my order?
Only Arizona state residents (USA) must pay standard state sales tax on their order, which will be automatically calculated when you order. If you don't live in Arizona, you pay absolutely NO sales tax.

How do I navigate your store or make a purchase?
That is explained on our Help page.

Is it safe to order by credit card?
This is a SECURE site and your information is protected. Credit card numbers are encrypted and all data is stored in a secure database protected by a firewall. The transmission of this data is also secure. In our entire 18 year history, we have never had a case where a customer's credit card information or any other personal information has become compromised.

Do you share my information with anyone?
None of your information will ever be shared with another company.

Where can I get current Van Halen news?
Please do not contact us for info about the band. The Van Halen Store is only for taking orders and customer service. The best website for Van Halen news & rumors is the Van Halen News Desk, located at www.vhnd.com.

What if I need more help?
If you didn't find the answer to your question on this page, please send us an email or call Customer Service at (623)-266-3955 from 9AM to 5PM Pacific Standard Time. We'll be happy to help you.

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