Van Halen Store Customer Service

Satisfaction Guaranteed Or Your Money Back.
We want you to be thrilled with your order! Please review this page for information on returns, exchanges and other service policies.

We ship via USPS and FedEx (ground and overnight services). Shipping is calculated in real-time based on the weight of the entire order and the number of packages in which the order must ship. Unlike other stores, we do not over-inflate ship costs - they are calculated directly by the carrier gateways.

While we make great efforts to ensure products listed as available are in stock, from time to time order overlapping or quality control standards can result in an item ordered being on backorder. In the case of a backorder, we will notify you via email of the expected ship date. If the backordered items will be in stock within one week, we will hold the entire order. Otherwise, we will ship all in-stock item(s) immediately and ship backordered item(s) as soon as they are in stock. Credit cards are charged as items ship.

If you are not completely satisfied with your purchase for any reason, you may return it within 30 days for a full refund of the purchase price, or for exchange.

What can I return?
You may return any item that is unused, in new condition, or any item that was damaged upon receipt.

Shoes and clothing must be unworn and unwashed. Music and video must be unopened. All packaging, wrapping, and tags must be intact.

Who pays for shipping?
If an item is to be replaced due to damage, or misrepresentation of the product on our site, we will reimburse ship costs for return. We request that such items are returned by the least expensive means.

Items returned due to change of mind or sizing issues (definitive sizing information is posted on our site) requires you pay to return the item(s) to us.

How do I return items?
We've made the return/exchange process easy. Simply mail the item(s) in their original condition with the original sales receipt. If you do not have the sales receipt, you may include a piece of paper detailing the purchaser's first and last name, email address, current phone number and order number.

Please provide instruction (i.e. if it's a return or exchange, and if an exchange the correct size or product details requested).

Mail the item(s) to:
Van Halen Store
3120 W CAREFREE HWY STE 1-638
PHOENIX, AZ 85086

Refunds will be made by crediting the initial payment method (credit card, PayPal or by check) within 1-3 business days.

Exchanges will be shipped within 3 business days.

If you are looking to sell your collection, we may be interested. See the Wanted page for details.