About Us & Frequently Asked Questions
For 19 years we have been providing the world's largest selection of official Van Halen, EVH, Chickenfoot, and Cabo Wabo merchandise and collectibles. We offer all your Van Halen & related products in one convenient place, with excellent prices, an easy-to-use secure and informative web site and outstanding customer service.
About our products:
We sell Officially Licensed Van Halen, EVH, Chickenfoot and Cabo Wabo merchandise. Absolutely nothing we sell is a bootleg, unauthorized reprint, or otherwise illegal item. We do not manufacture, reproduce, or make any items. We are simply a retailer that chooses only to specialize in legitimate Van Halen & related products.
Many items we sell are long since out-of-print and are now very rare, hard to find collectibles. So when you see a Fair Warning Tour Program, an old backstage pass, or vintage poster, you know that these are up to 30-year-old authentic items! Every single item we sell, despite it's age, is in mint, brand new condition (except for some posters and tourbooks, where noted). All of these discontinued items are in extremely limited supply. We find it incredible that, considering how old and hard-to-find this stuff is, we have been able to find so many great items and can offer them in one convenient place.
Who runs VanHalenStore.com?
This website is owned and operated by the publisher and staff of The Inside, an all-Van Halen magazine published from 1995 to 2000. We started selling Official Van Halen merchandise in the summer of 1994, and we were one of the very first companies to have an online store, way back in 1995! We have been working with Van Halen and their management for 18 years, and have had numerous contacts with them. Their management has used some of our ideas in making Official merchandise, and they printed our website address in the liner notes of two of their albums. We've been interviewed on the DVD documentary, The Van Halen Story: The Early Years. We've interviewed band members several times for The Inside magazine, visited their "5150" recording studio, and even partied with them! Naturally, we are huge VH fans!
Does Van Halen make money from VanHalenStore.com?
Of course. Van Halen, EVH, Chickenfoot and Cabo Wabo all receive royalties from their licensed distributors for all the officially licensed merchandise that we have for sale.
What was The Inside magazine?
The Inside is an all-Van Halen full color, glossy magazine published by the staff of VanHalenStore.com from 1995 - 2000. Each issue is packed cover to cover with never-before-seen photos, exclusive interviews, and little known info on the Mighty Van Halen! Thousands of people subscribed to it from all over the world, and music stores carried it too. It was, for a few years, Van Halen's official magazine, promoted inside Van Halen's CD liner notes and sold on tour. After the 16th issue of The Inside was published, we stopped producing the magazine and now run VanHalenStore.com, as well as the Van Halen News Desk. Most back issues of the magazine are available here.
Do you have a catalog available?
Our website is our catalog. We stopped publishing paper catalogs over ten years ago, since we regularly sell out of items and often add items to our store. Our website is always up-to-date, whereas printed catalogs would be constantly out-of-date.
Do you have a Retail Store?
No, we are online only. All orders must be placed either on our secure website or phoned in at (623) 266-3955.
Do I have to pay sales tax on my order?
Only Arizona state residents (USA) must pay standard state sales tax on their order, which will be automatically calculated when you order. If you don't live in Arizona, you pay absolutely NO sales tax.
How do I navigate your store or make a purchase?
That is explained on our Help page.
Is it safe to order by credit card?
This is a SECURE site and your information is protected. Credit card numbers are encrypted and all data is stored in a secure database protected by a firewall. The transmission of this data is also secure. In our entire 18 year history, we have never had a case where a customer's credit card information or any other personal information has become compromised.
Do you share my information with any one?
None of your information will ever be shared with another company.
Where can I get current Van Halen news?
Please do not contact us for info about the band. The Van Halen Store is only for taking orders and customer service. The best website for Van Halen news & rumors is the Van Halen News Desk, located at www.vhnd.com
What if I need more help?
If you didn't find the answer to your question on this page, please send us an email or call Customer Service at (623)-266-3955 from 9AM to 5PM Pacific Standard Time. We'll be happy to help you.